Profit Phones - CCR training
In this 4 part course I will take you step by step through the process I used to create an award winning call center. You will learn the how and why behind the process of taking and booking both service and sales calls. I also teach you how to dispatch to increase client satisfaction and profits. Included are scripts for booking calls, handling objections and track progress.
Quickly get a new call taker booking and scheduling calls
What You Will Learn...
How your Call Takers can increase your sales department close ratio 43%.
How to use voice inflection to increase caller engagement.
Dispatching for Dollars
How to handle objections
How to properly book a service call.
How to book a sales call that increases sales.
How to increase tech productivity.